The introduction of EE's Priority Answer service for some of it's customers in the UK provides a lesson in how not to handle the option of queue jumping in customer service.
Adrian Swinscoe, Contributor, Forbes
Mon, 09/15/2014 - 1:55am
The introduction of EE's Priority Answer service for some of it's customers in the UK provides a lesson in how not to handle the option of queue jumping in customer service.