Cheryl Casey / Shutterstock When the telephone was new, it was a sensation. And not an altogether positive one. Sure, it was a machine that enabled a person to speak—as if by magic—to another person in another place in real time. But also, what if ghosts were sneaking through the line?
Similar Stories to How Telephone Etiquette Has Changed on Bing News
Adrienne LaFrance, The Atlantic
Wed, 09/02/2015 - 3:25pm
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Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.
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Telephone etiquette involves rules and guidelines for using the phone in a courteous way. It covers both basic manners as well as tips for making a good impression during calls. Key aspects of telephone etiquette include: Answering calls promptly and politely. Identifying yourself clearly.
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Phone Etiquette. Answer the call within three rings. Immediately introduce yourself. Speak clearly. Only use speakerphone when necessary. Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call. Be honest if you don't know the answer. Be mindful of your volume.
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What is Phone Etiquette? Proper phone etiquette encompasses various aspects, such as the way you welcome the caller, the vocabulary you employ, the inflection of your voice, your aptitude to actively listen, and your general conduct.
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