"It's bag after bag, customer after customer, many in a hurry to get to their destination for the holidays. It's a lot," says a former Southwest customer-service representative.George Rose/Getty Images A former customer-service representative for Southwest Airlines shared why they left. They say the lead-up to the holidays brings too many customers for few staffers. Dealing with the chaos raised their blood pressure and hurt their back. In a statement to Insider, Southwest said its full-time employee count surpassed prepandemic totals.
I Quit My Job As A Southwest Customer-service Rep Because I Couldn't Handle The Holidays For Another Year. It's Hell For Everyon
insider@insider.com (Katherine Stinson ), Business Insider
Wed, 11/23/2022 - 12:03pm
Topics: george rose/getty images dealing hell naturally southwest team southwest employees customers credits rapid rewards business insider southwest i southwest airlines in insider thanksgiving christmas employee employees handle year everyon pay season bag bags statement bonus worked bad coworkers pressure count people amount fly left asked surpassed hurry blood totals upset cover total extra normal gate stress counter weeks money travel
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