In a statement that’s likely to spark controversy, Klara announced that its AI assistant does the work of 700 full-time agents. The statement might raise skepticism for those who remember that the Swedish fintech unicorn laid off roughly the same number of people in 2022, citing inflation and economic uncertainty.

Topics:  klara   swedish   december    klarna   openai   chatgpt   it s this   the next web   ai   work   people   statement   
  • Klarna says its AI assistant does the work of 700 people after it laid off 700 people
    Klarna boasted in its announcement on Tuesday that the AI assistant “is doing the equivalent work of 700 full-time agents.” That statement may raise eyebrows for anyone who remembers the ...
    03/10/2024 - 4:41 am | View Link
  • Klarna's AI Assistant Does the Work of 700 Humans
    "Since the launch of the AI assistant, we have seen that number reduce to 2,300 agents fully dedicated to Klarna. Because our third-party customer service agents have such a large volume of work ...
    03/1/2024 - 7:29 am | View Link
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