In a statement that’s likely to spark controversy, Klara announced that its AI assistant does the work of 700 full-time agents. The statement might raise skepticism for those who remember that the Swedish fintech unicorn laid off roughly the same number of people in 2022, citing inflation and economic uncertainty.
Klarna Deepens Automation Fears With Claim Ai Assistant Does Work Of 700 People
Ioanna Lykiardopoulou, The Next Web
Wed, 02/28/2024 - 11:40am
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