“We are stuck with technology when what we really want is just stuff that works.” – Douglas Adams “I’ve begun to realize that you can listen to silence and learn from it. It has a quality and a dimension all its own.” – Chaim Potok ––––– LESLIE CRISS Clearly, this will date me, but I can remember a time when a real, live human being said “number, please,” whenever I picked up the phone in my family’s house to call someone. It’s true.