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Bookmark or Share- What Is a Customer Success Manager & What Do They Do for a Business?For most businesses, this person is called the customer success manager, or CSM. In this post, we'll discuss what a customer success manager is, what skills are needed to be an effective customer success manager, and how this position benefits a business over time.
- What is a customer success manager, and what do they do? - ZendeskWhat is a customer success manager? A customer success manager (CSM) supports your customers as they transition from sales prospects to active users of your products. CSMs focus on building customer loyalty and developing close, long-term client relationships.
- What Is a Customer Success Manager? - Harvard Business ReviewNovember 18, 2019. Jorg Greuel/Getty Images. Summary. As more companies shift from selling products to services, they have shifted from salespeople to “customer success managers,” who help...
- What Does a Customer Success Manager Do? Your GuideA customer success manager's salary varies by location, company, and years of experience. According to Salary.com , the average salary for a customer success manager in Canada is $121,882 a year. Because many customer success managers work on commission in addition to a base salary, the types of goods or services sold can greatly affect their ...
- What does a Customer Success Manager do? - GlassdoorA Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty. The job title is a mid-level management level position in the customer service department. They work alongside upper management to promote retention of customers and overall positive experience with the brand.
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