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Bookmark or Share- What Is Customer Service? Definition & Best PracticesCustomer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering questions and...
- What is customer service? - ZendeskCustomer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude. By Teresa Anania, Staff writer. Last updated March 5, 2024. Download score card.
- What Is Customer Service? The Ultimate Guide - HubSpot BlogWhat is customer service? Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
- Good Customer Service: Definition, Examples, and TipsWhat is customer service? Customer service is a team that helps customers solve problems they encounter with a business's products or services. As a customer service representative, you may help a customer before or after they complete a purchase. Some duties may include: Asking and answering a customer’s questions
- 21 Key Customer Service Skills (and How to Develop Them)Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
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