The men were within feet of the wall roughly six minutes after commanders ordered a collapse zone established around the unstable, three-story apartment and commercial building, meaning those close to the burning building were supposed to retreat. Industry standards suggest that all fire personnel immediately exit a collapse zone — typically an area 1½ times the building's height — once one is ordered, unless remaining there is an attempt to save someone's life. While citing the department's aggressive fire attack as a strength, the report found that "cultural norms that work against the safety of firefighters are and can potentially be disastrous and should not be tolerated."