Troubleshooter: Cruise line kept airfare refund [...] we paid an extra $14,000 to upgrade our flight to Australia to business class. Oceania has received a refund from the airline, but the cruise line won’t reimburse us for it. Cruise refund policies are fairly rigid, in part because cruise lines don’t want to lose money and in part because they want to sell more insurance. If a cruise line resells a cabin, it really should refund your fare. Is Oceania entitled to keep it? [...] if your cruise was nonrefundable, then your airfare was, too. Oceania is already keeping $29,000. “Since we received a partial credit back from the airline, we will process a refund for the business-class air to Mr.