Tweets Vs. Phone Calls

Not so long ago, a man on an airplane was served a sandwich he didn't like. He used Twitter — the real-time personal news feed, if you didn't know — to alert the world to his displeasure. An airline employee on the ground saw the tweet, relayed the message to a flight attendant who minutes later asked the man what could be done to assuage his disappointment.

Topics:  twitter   man   
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