Ofcom, the UK’s communications regulator, has fined EE £1 million ($1.5 million) for failing to correctly handle customer complaints. The watchdog found that EE had not provided a way to access an alternative dispute resolution for three years, between 22 July 2011 and 8 April 2014. In the United Kingdom, the alternative dispute resolution scheme allows customers to take complaints that cannot be resolved with their provider to an independent body for resolution.

 

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