By Jack MoneyBusiness writer jmoney@oklahoman.comCustomers who take electricity from publicly regulated utilities are looking for reliable, affordable services. Recent “Smart Grid” upgrades involving both hardware and software, some of which already have been deployed, boost utilities’ ability to meet their desire. But much of that work hasn’t yet been done, and plans for future projects aren’t cheap. Regulators will need to remain vigilant by conducting cost-benefit analyses as utilities request cost recovery measures to implement needed ongoing improvements, Oklahoma Corporation Commission officials said Thursday. “We are talking at close to $1 billion with what we are looking at today, and we know that isn’t all of it,” Commissioner Dana Murphy said after she, Commissioner Bob Anthony, members of the agency’s Public Utility Division and other interested parties listened to presentations from four utilities that are working to improve their electrical distribution systems to protect their systems and customers from outages caused by storms and other threats, such as cyber attacks. “As regulators, we need to be sure we are getting the entire picture of value metrics,” Murphy said.Read more on NewsOK.com