Ways To Improve Customer Service

The ‘Open to Work’ badge on LinkedIn gets a bad rap, say some experts. Here’s how you should be using it in your job search. After social media manager Jensen Rubinstein was let go from her job in January, she put the green “Open to Work” banner up under her LinkedIn profile photo.

These metaphors can help employees navigate criticisms of DEI jargon and reframe DEI as a tool that builds everyone up rather than tearing some down. As a diversity, equity, and inclusion (DEI) and communications practitioner, I often use metaphors to reframe complex issues. Employing metaphors can create space for empathy, encourage creative problem-solving, and center asset-framing communication.

In South Park Hill, a former college campus is gradually being transformed — and what’s taking shape doesn’t look like a typical redevelopment project in Denver. In one building on the Mosaic Community Campus on a recent sunny Friday afternoon, DIRT Coffee Bar had just closed after a day of selling cappuccinos and training baristas with intellectual disabilities or neurological conditions.

Starting Wednesday, the electric cooperative United Power will officially cut the cord from Tri-State Generation and Transmission, the multi-state utility that has kept the electrons flowing to the Brighton-based company for about 70 years. The departure follows years of conflicts between the cooperative and Tri-State over the power supplier’s rates, what critics considered an over-reliance on coal and restrictions on how much power members like United Power could generate on their own. United Power, Tri-State’s largest member, sued Tri-State over the addition of new members it believed were being used to stack the deck for Tri-State leaders.

Enlarge / Of all the aquatic spiders, the diving bell spider is the only one known to survive almost entirely underwater, using bubbles of air it brings down from the surface. (credit: Oxford Scientific via Getty) Shrubbery, toolsheds, basements—these are places one might expect to find spiders. But what about the beach?

When David Risher took over as CEO of Lyft about a year ago, the company was losing market share and struggling with morale. Its stock price was approaching an all-time low, down nearly 90% from its IPO high of 2019. One of Risher’s first moves was to cut staff by 26%, affecting hundreds of employees. Risher, a one time Lyft board member and former Amazon executive, is the first non-founder to lead Lyft.