The time that people spend waiting in line, and how they feel when they do so, is a big deal for the economy. The way lines are managed results in billions of dollars of gained and lost brand equity and consumer spending.
By Ana Swanson, Washington Post
Fri, 11/27/2015 - 9:05am
The time that people spend waiting in line, and how they feel when they do so, is a big deal for the economy. The way lines are managed results in billions of dollars of gained and lost brand equity and consumer spending.