Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights

A pair of Air Canada insiders are shedding light on the airline's policy of overselling flights, revealing what they say is a widespread practice of duping passengers into believing they have a seat on a plane and stringing them along until the last possible moment. As a way to try to maximize revenues, airlines are allowed to sell more plane tickets for a flight than there are available seats, but the former and current ticket agents who spoke with Go Public say Air Canada is less than transparent with customers who are likely to be denied boarding because a flight has been oversold. Read more on NewsOK.com

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  • Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights
    A pair of Air Canada insiders are shedding light on the airline's policy of overselling flights, revealing what they say is a widespread practice of duping passengers into believing they have a seat ...
    02/10/2019 - 12:04 pm | View Link
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  • Air Canada employee says staff trained to ‘dupe ...
    Air Canada says the practice of overselling is carefully managed, and employees are trained to be transparent with customers. ‘Every route could be oversold’ The former Air Canada agent said he contacted Go Public because he wanted travellers to know how often staff are forced to scramble to find seats for passengers stuck on oversold flights.
    04/15/2019 - 7:11 am | View Website
  • CBC
    This won't be good for PR. From CBC, Sunday February 10, 2019 Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights The airline says overselling is carefully managed, and employees are trained to be transparent with customers
    04/14/2019 - 4:06 am | View Website
  • Air Canada employee says staff trained to 'dupe ...
    Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights A pair of Air Canada insiders are shedding light on the airline's policy of overselling flights, revealing what they say is a widespread practice of duping passengers into believing they have a seat on a plane and stringing them along until the last possible moment.
    04/12/2019 - 7:18 pm | View Website
  • Air Canada employee says staff trained to 'dupe ...
    Air Canada says the practice of overselling is carefully managed, and employees are trained to be transparent with customers. 'Every route could be oversold' The former Air Canada agent said he contacted Go Public because he wanted travellers to know how often staff are forced to scramble to find seats for passengers stuck on oversold flights.
    04/11/2019 - 6:22 pm | View Website
  • Air Canada employee says staff trained to 'dupe ...
    Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights . submitted 1 month ago by csubi. 296 comments; share; save; hide. ... A few years ago I flew home for Christmas via Air Canada. I had an assigned seat, and when I made it up to the gate and was ready to board, I was told that they had ...
    04/10/2019 - 6:34 am | View Website
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