American Airlines made a data-entry error when my husband and I booked our airline tickets by phone. An agent entered our return dates as January 2016 — a full year after our planned dates of travel. The airline agreed to refund the tickets, but we’ve had no luck with getting the money back. [...] we’ve been back and forth with the airline. [...] in desperation, we turned to American Airlines’ AAdvantage desk. A representative informed us that, despite what was stated on the website, the refunds department does not handle this type of refund request, and instead we should submit our documents to the customer-relations department. Apparently, American Airlines had no intention of informing us that we needed to resubmit our claim, and had we not called, our inquiry never would have been reviewed. The utter lack of customer regard, professionalism and attention to detail on the part of the airline baffles us. When an airline takes your money and doesn’t return it, don’t wait a year to ask for help.