The financial services industry has been among the slowest to embrace the mobile and other technologies that many consumers crave. Within the industry, insurers probably have been slowest—and their old-fashioned ways are stirring a high level of churn. Insurance customers are generally pleased with their provider. Only 14% of those who submitted a claim in the past two years are unhappy with how it was handled, according to a report from Accenture.
Comment on Why Even a Fair Insurance Claim Will Send Customers Packing
Dan Kadlec, Time: Business
Fri, 10/24/2014 - 5:00am
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