Comment on Time Warner Cable Admits Its Customer Service Stinks. Pinky Swears To Do Better

Time Warner Cable Admits Its Customer Service Stinks. Pinky Swears To Do Better

Once again, a company is attempting the tactic of being honest about the public perception of its awfulness. This time, it’s Time Warner Cable, which really wants customers — most of whom have no other choice for broadband service — to believe it gives one little bit about their satisfaction. The company took out a full-page ad [PDF] over the weekend in the NY Times, in which it acknowledges that “We get it.

 

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