That’s the way Derek Chang, DirecTV‘s EVP Content, Strategy and Development, characterizes the state of play after last night when his 20M customers lost Viacom’s 17 channels including Nickelodeon, MTV, and Comedy Central. Negotiators spoke this morning, and “we’re making slow progress,” he tells me. The exec says his company hasn’t decided whether customers might receive a discount or rebate for the loss of so many popular services if the contract dispute drags on.