When the United States Postal Service’s internal watchdog published its assessment in August of what had gone wrong with mail-in ballots during this year’s primary season, its first recommendation was for federal Postal Service leadership to improve its communication with state and local election officials. That hasn’t happened. Since Postmaster General Louis DeJoy took the reins in June, multiple state officials tell TIME that communication from federal leadership has gotten both markedly worse—and more ham-fisted.