Between his wife, six daughters, friends, neighbors and relatives, there are often 40 people dining. "I know I've got a dagger here," Nassetta says, rummaging through an office cabinet. An interview lasts three hours, long enough to require a bathroom break — but not a pause in the conversation. [...] Nassetta and his senior executives started spending one week each year working at hotels — in housekeeping, engineering and the front desk. Nassetta had a newspaper delivery route then expanded it, getting other kids to do deliveries under his supervision. The summer before college, he got his first formal job — an entry-level position in the Holiday Inn Capitol Hill's engineering department. While some hotel companies, like Marriott International, are launching new brands targeting younger travelers Nassetta isn't convinced that is the best approach. Rolling suitcases have eliminated the need for bellmen and Nassetta questions if guests truly desire robes, slippers or nightly turndown service. Nassetta believes in three to five years a basic level of Internet access will be free across the industry, with hotels only charging for faster service. [...] don't expect free bottled water soon, unless you're an elite member of the loyalty program. "Bottled water has a cost, has an environmental impact," Nassetta says. People pay for bottled water at their house, so I'm not sure why they can't pay for it at our hotels.
The Man Responsible For Hilton's Grand Turnaround
By SCOTT MAYEROWITZ, AP Business Writer, Seattle Post-Intelligencer: Living
Wed, 07/30/2014 - 10:46am
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04/29/2024 - 4:29 am | View Link - Is Hilton within striking distance of dethroning Marriott as the world’s largest hotel company?
Hilton leaders Wednesday morning outlined a growth strategy signaling why Marriott shouldn’t get too complacent in its lofty perch as the world's largest hotel company.
04/24/2024 - 9:00 am | View Link - More
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