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Bank customers may complain about hefty overdraft fees, but they’re using the service more and paying the price. A new report from Moebs Services, a respected economic research firm, shows overdraft revenue at banks, credit unions and thrift institutions totaled $32 billion last year. That’s an increase of $400 million or 1.3 percent from 2011.

Verizon Wireless, the nation’s largest wireless phone and Internet provider, will begin charging millions of customers a $2 fee to pay their bills online. The fee, which will take effect on January 15, was greeted by a wave of customer outrage.

Sometimes, the big banks can hear their customers. J.P. Morgan Chase & Co. has decided that it won't charge customers who use their debit cards to make purchases.

Airlines score lowest among 47 industries evaluated by the American Customer Satisfaction Index, according to a report released by the national index Tuesday.

The names and e-mails of customers of Citigroup Inc and other large U.S. companies, as well as College Board students, were exposed in a massive and growing data breach after a computer hacker penetrated online marketer Epsilon.

Five Washington state baristas charged customers to touch their breasts and buttocks at an espresso stand where servers wear bikinis to draw business, police said.

Though lodgings are slashing staff and reducing operating costs, they're satisfying guests more, says the 2009 J.D. Power and Associates North America Hotel Guest Satisfaction survey. It's out today. Four of the six segments covered -- upscale, mid-scale full-service, midscale...

The heads of the top U.S. companies might be engaged in the boardroom, but they're switched off when it comes to social media, according to a new study that said CEOs should be more connected to their customers.

Eager to boost revenue, many hotels are raising fees and hitting customers with more surcharges that don't show up next to room rates.

A Radio Shack employee faces disorderly conduct and battery charges for punching a customer. Police said the customer was trying to return an item Sunday, but the employee wouldn't let him. The customer then asked to talk to a manager.